If you are experiencing problems with the connection speed of your internet please click on the links below and provide the Broadband Sandwell helpdesk with the following information: -

Please click here and find out which squid you are using. This information is on the bottom line of the web page and the information you are looking for is: -

e.g. netsw-squid3.sandwell.synetrix.local

Also, please click here to determine which IWSS Server you are using. This is on the top line of text on the web page.

e.g. IWSS Security Event (iwss-4)

Please call 0121 569 2400 with this information to log a call.