If you are experiencing problems regarding downloading files through FTP, try making these changes to your browser settings: -

• Open Internet Explorer
• Click on “Tools”
• Click on “Internet Options”
• Click on the “Advanced” tab
• Un-tick the boxes “Enable FTP Folder View” and “Use passive FTP”
• Click on the “Connections” tab
• Click on “LAN settings”
• Click on “Advanced”
• Un-tick the box “Use the same proxy server for all protocols”
• Remove the entries in the boxes “Proxy address to use” and “Port” for FTP
• Now try to download the file (you may need to clear your temporary internet files before you do this)
  

If you are still experiencing problems downloading files please contact the helpdesk on 0121 569 2400 or email us at helpdesk@broadbandsandwell.org.uk