Broadband Sandwell offers a comprehensive technical support service allowing schools to enjoy peace of mind, assured by the fact that their ICT provision is in the hands of ICT professionals with many years experience in the field. The technical support package offers ;
| Sales |
Broadband Sandwell is able to supply ICT hardware, software and peripherals under competitive tender arrangements. This means schools avoid the requirement to acquire multiple quotations or run a tendering process before purchase.
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| Trouble Shooting
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Technical staff can connect remotely or visit your site to diagnose and consequently provide a solution to issues arising on your ICT systems in school.
Using the technical knowledge base at Broadband Sandwell common issues, bug fixes and so on can be solved - often without the need for an engineer to be sent to the site.
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Project Management
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When considering a new ICT suite, a complex upgrade to an existing suite or even network infrastructure modifications, schools are often faced with a minefield of suppliers, contractors and surveyors to manage.
In order to help ease this process Broadband Sandwell will assign a member of the technical team to manage this process for you.
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| Repair and Maintenance
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The workshop offers schools a repairs and maintenance service which operated across computer platforms. Engineers are trained to undertake repairs on a variety of ICT equipment.
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| Commissioning |
Computer supply and network commissioning features heavily in Broadband Sandwell's portfolio. Commissioning usually combines with Project Management although support is often given to schools who have engaged a third party in a network installation.
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| Auditing |
Broadband Sandwell is equipped to perform audits for personal computers, file servers, and associated peripherals including network systems.
Auditing offers many advantages in developing and maintaining a high standard of equipment and infrastructure in schools.
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| Research and Development
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The evolution of technology is a rapid process and consequently, research and development are an essential requirement to any ICT support service.
The Broadband Sandwell Technical Suport Service is no exception. Over the coming year many research projects will be undertaken to assist schools in using ICT effectively. - these will include further development with Linux, wireless technologies, Windows Server 2008, WSUS and Windows Vista.
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| Website Design |
Broadband Sandwell has expertise in various areas of website design. In the first instance Broadband Sandwell can provide a consultation service helping schools and other clients document their requirements for web design.
Following on from the conception stage Broadband Sandwell will then construct design templates giving customers a starting point to build up their website. On-going help can be provided for schools and other clients during this stage.
In addiditon, support can be given to add functionality to websites, for example, integration with databases, online forms and so on.
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Training is ongoing for members of the Broadband Sandwell technical team who are enrolled on the Microsoft Certified Professional programme and Redhat Linux Certified programme. This provides schools with Microsoft and Linux solutions installed by qualified engineers. Our staff are also trained to deliver IT support according to the ITIL framework for ICT support.
The service level agreement section of the website details how the various elements of the technical support service can be accessed.
For further information please contact helpdesk@broadbandsandwell.org.uk
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